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NOTES & PERSPECTIVES

Thinking out loud.

Ideas about operations, systems, and technology — with an emphasis on what is useful in the real world.

Operations

Understand the system before choosing the tool

A practical starting point for improving a process without making the process harder to manage.

Coming soon · Editorial draft

Practical AI

Useful AI is not the same as AI everywhere

A problem-first way to think about where AI belongs in everyday work.

Coming soon · Editorial draft

Systems thinking

Designing workflows for exceptions

Why the unusual cases often reveal whether an operational system is truly useful.

Coming soon · Editorial draft

These are planned editorial topics, not published articles. Full articles will be added as the writing is ready.